FAQ

FlexWardrobe caters to the modern, style-conscious global explorer who values premium fashion (from brands like Lacoste, Adidas, and Dolce & Gabbana) with seamless delivery. Our customers appreciate versatile wardrobe staples that transition effortlessly from workwear to weekend wear, and demand transparent, reliable international shipping.

We combine curated premium fashion with a revolutionary delivery approach. Unlike traditional premium retailers, we’ve eliminated excessive markups while maintaining quality carriers (DHL, FedEx, EMS) and offering style-forward packaging. Our UK-based verification process ensures every piece meets our standards before global dispatch.

We focus on versatile, high-quality essentials including:

• Workwear staples (Shirts, Pants, Vests)
• Casual wardrobe builders (T-shirts, Sweatshirts)
• Leisure pieces (Swimwear)

All curated from premium brands for effortless style transitions.

We recommend:

• Reviewing brand-specific size charts (available on product pages)
• Utilising our 15-day return window to test fit
• Considering your intended use (e.g., workwear shirts may require different sizing than casual T-shirts)

We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure global transactions.

Absolutely. We use industry-standard encryption and never store full payment details. All transactions are processed through PCI-compliant systems.

Due to our fast 1-2 day processing, order modifications must be requested immediately via [email protected]. We’ll make every effort to accommodate changes before dispatch.

Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx
Free Global Shipping (Orders £50+): 15-25 day delivery via EMS (includes eco-friendly packaging)
Pro Tip: Combine orders with friends to reach £50 while enjoying faster carrier options!

We ship worldwide except select Asian and remote regions. All orders originate from our UK hub in Bath with real-time tracking provided upon dispatch.

Our fashion team personally verifies each item within 1-2 business days before dispatch. You’ll receive tracking information immediately when your order ships.

While we partner with premium carriers (DHL, FedEx, EMS), occasional delays may occur. You’ll receive proactive updates if timelines change. For significant delays, contact [email protected] for assistance.

We offer 15-day returns from delivery date for unworn items with original tags. This gives you time to:

• Test workwear through a full workweek
• Verify sweatshirt fit during actual use
• Ensure swimwear meets your expectations

Email [email protected] within 15 days of delivery with your order number. We’ll provide prepaid return instructions for UK customers or international return options.

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable except for defective items.