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At FlexWardrobe (“we”, “us”, or “our”), we believe premium fashion deserves premium privacy protection. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit flexwshop.com (the “Site”).

1. Information We Collect

To provide our global style explorers with seamless service, we collect:

  • Personal Details: Name, email, shipping/billing addresses, phone number when you make a purchase
  • Payment Information: Processed securely through our PCI-DSS compliant partners (we never store full card details)
  • Device & Usage Data: IP address, browser type, pages visited – helping us refine your shopping experience
  • Style Preferences: Items viewed, wish lists, and purchase history to personalise recommendations

2. How We Use Your Information

Your data enables the sophisticated service expected from a global wardrobe curator:

  • Process transactions with military-grade security (256-bit SSL encryption)
  • Provide intelligent currency conversion and transparent pricing
  • Offer personalised style suggestions based on your browsing patterns
  • Communicate order confirmations, shipping updates, and exclusive offers
  • Enhance site functionality and prevent fraudulent activity

3. Data Sharing & Disclosure

We treat your information with the same discretion we apply to our premium collections:

  • Service Partners: Shipping carriers and payment processors strictly necessary for order fulfilment
  • Legal Compliance: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers or acquisitions, with appropriate confidentiality protections
  • Never Sold: We do not sell customer data to third-party marketers

4. International Data Transfers

As a global retailer (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses
  • Privacy Shield frameworks where applicable
  • Other legally-approved transfer mechanisms

5. Data Security

We implement security measures as rigorous as our garment quality checks:

  • End-to-end encryption for all sensitive transactions
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data
  • Secure data storage with industry-standard safeguards

6. Your Rights

You maintain control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure under certain circumstances
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Opt-out of certain processing activities

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our site uses cookies to create a seamless browsing experience:

  • Essential Cookies: Enable core functions like shopping carts and secure checkout
  • Performance Cookies: Help us improve site speed and functionality
  • Analytics Cookies: Understand how customers navigate our collections
  • Marketing Cookies: Display relevant style recommendations (you may opt-out)

Manage preferences via your browser settings or our cookie consent banner.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.

9. Contact Us

For privacy inquiries or to exercise your rights:

FlexWardrobe Data Protection Officer
71 Lower Bristol Rd, Bath, GB BA5H 8FH
Email: [email protected]