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Welcome to FlexWardrobe (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.flexwshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At FlexWardrobe, we combine premium European fashion with global accessibility. These terms reflect our commitment to quality service while protecting both parties’ rights.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to use our services. By placing an order, you confirm you meet these requirements.

2.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain password confidentiality
  • Notify us immediately of any unauthorized account use

2.3 Acceptable Use

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Use automated systems to extract data without permission

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in displaying our premium European fashion items (including pants, shirts, sweatshirts, swimwear, t-shirts, and vests). However:

  • Colors may vary slightly due to screen settings
  • We reserve the right to update product information without notice
  • Items are subject to availability

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices due to:

  • Currency fluctuations
  • Supplier cost changes
  • Promotional adjustments

You will always see the final price before confirming your order.

4. Orders & Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We accept orders through:

  • Visa
  • MasterCard
  • JCB
  • PayPal

We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Options

Option Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after dispatch £12.95 flat rate
Free Shipping EMS 15-25 business days after dispatch Free for orders over £50

Note: We currently cannot ship to Asia or certain remote areas. Delivery times are estimates and may vary due to customs processing.

4.3 Payment Security

We use industry-standard encryption for all transactions. You agree to provide current, complete payment information.

5. Returns & Exchanges

5.1 General Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

  • Swimwear with removed hygiene liners or tags
  • Final sale items marked as non-returnable

5.3 Return Process

  1. Email [email protected] with your request
  2. Package items securely (original packaging preferred)
  3. Ship to our Bath facility (return shipping at your expense)

For exchanges in our primary service regions, we cover return shipping costs.

5.4 Refunds

Approved refunds are processed within 5 business days of receiving returns. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our brand elements for commercial purposes
  • Remove copyright notices

7. Liability Limitations

7.1 Product Use

We’re not liable for:

  • Any injury from product misuse
  • Consequential damages from product use

7.2 Website Availability

We strive for continuous availability but aren’t liable for:

  • Temporary site unavailability
  • Technical issues beyond our reasonable control

8. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your data.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these terms:

FlexWardrobe Sales Shop
71 Lower Bristol Rd
Bath, GB BA5H 8FH
Email: [email protected]